Requesting a repeat prescription is usually a straightforward process, but the steps depend on how your GP practice manages repeat medicines. Start by checking the instructions on your prescription or practice website. You may be able to request medicines online, through the NHS App, by phone, or using a paper form. Plan ahead rather than waiting until your medicine runs out, and check whether your prescription needs GP approval before a pharmacy can prepare it.
Choose the right request route
Check your GP practice’s website or contact the practice to find its preferred method for repeat requests. Many practices accept requests through the NHS App or another online service. Some allow requests by phone or with a repeat slip handed in at reception. A pharmacy may be able to explain how to send your prescription there, but it generally cannot approve a medicine your GP has not prescribed.
If you use a nominated pharmacy, confirm that it is still the pharmacy you want to receive your prescription. You can usually change your nomination through the NHS App or by asking a pharmacy or GP practice. If you are requesting a medicine for the first time, or asking for a change, contact your GP practice because it may not count as a routine repeat.
Have these details ready
Prepare your full name, date of birth, address, and NHS number if you know it. Include the name and strength of each medicine, the form you use, such as tablets or liquid, and how much you need. A repeat slip or your medication list can help you copy these details accurately. State which items you need rather than requesting every medicine on your list.
Mention any relevant changes, such as a new address, a medicine you have stopped taking, or a problem with the supply. If a medicine is missing from your online list, contact the GP practice for advice instead of substituting a different product. Keep your request private and use the practice’s approved channel rather than sending sensitive details to an unverified contact.
Allow time and track progress
Request your repeat while you still have enough medicine for the time needed to process the request and collect it. Processing times vary by GP practice, and the pharmacy may need additional time after receiving an approved prescription. Check your practice’s guidance for its expected turnaround, especially before weekends or bank holidays.
If you have not received an update within the stated timeframe, contact the GP practice to check whether it has approved and sent the prescription. Then ask the pharmacy whether it has arrived and when it may be ready. Do not assume that a request has been approved just because you submitted it, and avoid placing duplicate requests unless the practice advises you to.
When to ask for help
Contact your GP practice if you cannot request a medicine online, the item is marked as needing review, or you have run out or are close to running out. The practice can explain whether a clinician needs to review your treatment. A pharmacy can check whether a prescription has arrived and discuss what options may be available, but it cannot guarantee an emergency supply.
For a medicine that needs special monitoring or a scheduled review, arrange the review when the practice asks you to. Keep taking medicines as directed unless a healthcare professional advises otherwise. If you feel acutely unwell or believe you need urgent medical help, use the appropriate urgent care service rather than waiting for a routine repeat request.
Check your GP practice’s process, prepare accurate medicine and personal details, and request repeats early enough for approval and dispensing. If anything is unclear, ask your practice or pharmacy which step to take next. London Care Pharmacy can help you check whether a prescription has arrived and explain collection arrangements.